Refund policy

Classes, Courses and Workshops are not refundable. With a minimum of 48 hours’ notice, we can issue a Credit Note to facilitate rescheduling within 6 months.

We cannot reschedule Classes, Workshops or Courses without 48 hours’ notice in order to respect teachers’ and other students’ time. In some cases, subject to availability, bookings may be placed on Stand By for future availability within 6 months. Exceptional circumstances may be granted exceptions for refunds with written evidence - a 10% cancellation fee will be deducted.

Any requests for rescheduling with more than 48-hours notice must be made by email to info@glazegalleria.com (not be text, phone calls/messages or social media). If you'd like to reschedule a class or workshop, we'll make every effort to accommodate you but please provide as much notice as possible so we can in turn update our instructors.

If classes are cancelled due to the minimum number of students not being reached, bookings will be rescheduled to the next available class. 

Shipping of Ceramics

We take great care to send the ceramics to you as safely and quickly as possible. Postage and handling charges are as low as possible and additional to the retail price and calculated upon checkout.

Once full payment has been received for your order, items will ship within 2~4 business days, unless the item(s) you are after is placed on backorder, of which you will be notified during checkout. All domestic orders are sent with Australia Post. To ensure safe delivery, all orders have a tracking number and may require a signature on delivery. You will receive a notification by email with a tracking number once your order is dispatched. Delivery usually takes 2-5 business days from the shipment date to arrive.

Pick ups of Student Ceramics

We will advise students by email when their pottery is ready for collection from our Drummoyne studio, or as otherwise arranged. This may take up to 4 to 6 weeks from the class date, depending on the nature of the class. If you have not received an email after this time period, please check your Spam folder and contact us if you haven’t been notified.

All pottery must be collected by the deadline in your collection notification email. If not, your work will be considered property of Glaze Galleria and may be donated to charity or otherwise disposed of. If you cannot make it by the deadline advised in your collection email, you can notify us by email to make alternative arrangements, including paying for delivery, pick up by another person or as otherwise agreed.

Exchanges 

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@glazegalleria.com and you will receive specific instructions.

Returns of Ceramics

If you want to return an item for an exchange, please ensure it is unused and in the same condition that you received it and return it within 14 days, in the original packaging. 

To return your product, you should mail your product to Glaze Galleria, 110 Lyons Rd, Drummoyne NSW 2047, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

Ceramic returns - once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will be processed with a credit automatically applied to the credit card used for the original payment, within 10 business days, less a transaction fee of 5%.

Sale items 
Only regular-priced items may be refunded. Sale items cannot be refunded or exchanged.

Gifts
If the item was a gift, ie, purchased by someone else and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Gift Cards are exempt from being returned.