Shipping policy
We take great care to send the ceramics to you as safely and quickly as possible. Postage and handling charges are as low as possible and additional to the retail price and calculated upon checkout.
Once full payment has been received for your order, items will ship within 2~4 business days, unless the item(s) you are after is placed on backorder, of which you will be notified during checkout. All domestic orders are sent with Australia Post. To ensure safe delivery, all orders have a tracking number and may require a signature on delivery. You will receive a notification by email with a tracking number once your order is dispatched. Delivery usually takes 2-5 business days from the shipment date to arrive.
Please ensure that the delivery details entered during checkout are correct. We can not be responsible for orders where an incorrect address has been provided and re-shipping charges will apply in such cases. You will receive a tracking number from us once your order is on the way. It is your responsibility to ensure you will be able to receive the parcel. If a parcel cannot be delivered and has to be returned to us, re-delivery charges will apply.
Please allow additional delivery times at peak periods, eg Christmas, Mothers' Day etc, or during lockdowns.